Exchange: First exchange is free. If you wish to exchange, just simply fill out the form enclosed with your order. You may exchange up to 45 days from the invoice date. It must be in our warehouse by the 60th day. You do not have to call for an exchange. However, you may not use the exchange paperwork for a return. If you do use the exchange form for a return you will be required to exchange.
(If customers use email, they will receive at automated response which is an indication that we have received your mail. If you do not receive this automated response, it means we did not receive your email. You will then receive a personalized email from one of our customer representatives soon after.)
Returns: need to be received in our warehouse by the required time frame of 30 days from the date on the invoice. Anything after this time period will not be accepted for a return. We do not take back other store’s merchandise.
All returns:
-
Must be returned Unused and in the original condition
-
With the original tags attached
-
Without any kind of alteration done to it
-
Odor free and without any animal hair or lint on it
-
Undergarments (panties, boob tubes, jaks, underwear, bras)cannot be returned.
-
Hats cannot be returned.
-
Cologne/Lotions are not returnable.
-
Adjust-a-button or any Bristol 6 products are not returnable.
-
Fashion tape or any Miss Oops products are not returnable.
-
Any items on sale/clearance item of 25% or more is exchange only. Any regular priced item that you use a discount code on for 31% off or more are exchange only.
-
Black Orchid - the charm must be returned with the jean or it is not eligible for a refund or exchange.
- All Ed hardy that is An Additional 50% off the sale price cannot be returned.
Note:
Please allow Approx. 30 days for Refund. Depending on when your billing cycle hits it may take 1 or 2 billing cycles for your refund to show up. If you have any questions or concerns about your refund please call us. If you do not see your return after that time, please call us or email to make sure we received your return and there is not a problem (expired card or etc.). If you do not see your return on your credit card please call us, do not do a charge back. Once you do a charge back we cannot refund your card, which causes you a problem for you, not for us. If you do a charge back, we will ban you from our site for future purposes.
We do try to make our returns process as easy and care free as possible. However, if the item is not returned in good condition, we have the right to refuse any return.
Customers are responsible for the cost of shipping item/items back to us, which is industry standard. Please use a shipment method that provides a tracking number, i.e. UPS, Fed X or United States Priority Mail or DHL with delivery confirmation. This stands as a safeguard for you, since you are responsible for the item, until we receive it.
If your shipping was free originally and you do not keep the item or items you will be charged:
-
$8.00 on 1 pair
-
$12.95 on 2 pairs
-
$15.00 on 3 pairs
-
An additional $5 for each pair thereafter.
-
If you Exchange and then Return, you will have a $16.00 deduction.
This covers our cost of shipping your order to you.
If you paid for your shipping with your original order, only the price of the item will be credited to you.
If you ship something back to us that was due to our error, we will reimburse you up to $8.00.
Please use priority Mail or UPS ground or any ground service. We will not reimburse you for express, overnight or 2nd day mail. Please ensure receipts are included so that we may reimburse you.
If you refuse a package after your order is already shipped will charged you $10.00 to have UPS Ship the item back to us. This will be in addition to the original returns fee. UPS charges us a $10 fee on every refused package.
For sanitary purposes, No underwear or Ed Hardy Caps can be returned.
Defective Merchandise:
If you receive any defective merchandise, please call us within 5 business days and return the items with the original tags attached. We apologize for any inconvenience this may cause.
PAYPAL CUSTOMERS:
There is a fee on all returns on PayPal. Please remember you will be responsible for the PayPal fees on returns.
BEWARE: Lots of manufacturers and other stores are now charging a 15% restocking fee on returns. We at DesignsByStephene.com are NOT. We refuse to charge those prices. Remember we are here to help.
We do care about our customers and we want you to come back again and again. So please do not hesitate to call us with questions at 1-866-693-5326.
