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Your First Exchange is FREE within USA.
Just simply fill out the form enclosed with your package and return to us.
Please let our Fashion Consultants help you with your exchange so that you find the correct size or style you are looking for. If you need to email or call us with your measurements to insure a great fit for your next pair of jeans, then do so. We will be more than happy to measure the jeans for you to insure a good fit.
Please read the following guidelines for items which need to be exchanged. Following these guidelines would assist us in processing your exchange quicker.
Products can be exchanged by filling out the form included in your package and returning the merchandise and the form to us within 45 days of the invoice date.
If you have any questions you can call us at our toll free number 1-866-693-5326, or by emailing us on questions@stephene.com, or use our new live online chat feature. Our customer service hours are 9am-5pm, Monday-Friday, Central Standard Time.
Please allow 1 week for exchanges for "in-stock" items from the date we receive your exchange package. Backordered items may take up to 4 weeks.
If you are exchanging an item for the 2nd time or more, you will be charged:
- $8.00 for each shipment for 1 item
- $12.95 for 2 items
- $15.00 for 3 items
- and $5 for each additional item
This covers our cost of shipping your order to you. This shipping fee is the same for all other items in our store, except light-weight tees. For tees and smaller items, the return fee is $6.00 plus $2.00 for every tee thereafter.
We ship exchanges free only inside the Continental USA. This free shipment does not include Hawaii and Alaska or any International orders. If you live in Hawaii or Alaska, you will be responsible for paying postage, and the charge is between $18 and $35 for 1 item depending on your shipping location. Additional shipping is charged for more items.
An additional $50 to $80 may be charged for international shipping, depending on which country you live in.
All exchange items must be exchanged:
- Unused and in the original condition
- With the original tags attached
- With a receipt
- Without any kind of alteration done to it
- Odor free and without any animal hair on it
Any items on sale of 24% or less can be returned. Any item marked "clearance" or that are on sale for more than 25% can only be exchanged, not returned. If you Return your Exchange then You need to either have Instore credit or Exchange for another item if you original order was Sale Merchandise.
Ed Hardy Clearance Sale 40% Off All In Stock Ed Hardy - All sales are final, no exceptions.
The shipping charge will be deducted from the amount charged to your credit card.
You are responsible for returning the merchandise to us at your cost. Please be sure to enclose in your return package a copy of the receipt, or your name and order number or we will not know who to ship the exchange to. If your original order was an "Exchange Only" items(s), that amount must be used for an exchange or be put into IN STORE CREDIT (Shipping and Handling will be deducted as per our exchange Policy).
If you ship something back to us that was due to our error, we will reimburse you up to $8.00.
Please use priority Mail or UPS ground, we will not reimburse you for express, overnight or 2nd day mail. Please ensure receipts are included so that we may reimburse you.
Note: Once we receive your exchange if the items is in stock you cannot change the item that you requested. It will be shipped immediately.
For sanitary purposes, we are unable take back any bathing suits or underwear, which do not have panty liners on them.
Defective Merchandise:
If you receive any defective merchandise, please call us within 5 business days and return the items with the original tags attached. We apologize for any inconvenience this may cause.
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